Try to research your issue before posting, don't be vague. The subreddit is only for support with tech issues. Please include your system specs, such as Windows/Linux/Mac version/build, model numbers, troubleshooting steps, symptoms, etc. Live Chat ~Enter Discord~ Submission Guidelines There are other well known hard drive manufacturers out there so be safe and if you have too just replace your WD hard drive for another brand.Check out our Knowledge Base, all guides are compiled by our Trusted Techs. I will never buy a Western Digital product again and I will make sure that any computer I buy in the future does not use an internal Western Digital product.
I want nothing more than to successfully get all of my pictures back without having to pay.
#Wd my book 3tb has stopped working full
My hard drive was almost full and if you’re like me I have no choice but to pay the $2-K dollars to retrieve my data because I’m not willing to lose all of my pictures and videos.
I mean you buy these products to back up your data to prevent loss and then the worst happens, the back up device fails and there goes all your information. This upsets me so much that I decided to create a login just so that I could post my comments about how I feel about this product because I see that so many people have had the same issue. I’m sorry to say but unless you’re willing to spend a couple thousand dollars for a possible 85% success data retrieval attempt, you can pretty much say that you’ve lost all of that information. I think Western Digital should realize that a lot of these MyBook Essential 3TB hard drives are faulty and they should do something to rectify the issue. There are thousands of posts by people with the same issue, not to mention probably thousands of others by people that have not posted. ( I wonder if WD and these Data Retrieval companies they refer you to have some kind of agreement to split the money they make off of people with this type of issue. WD probably purposely sends thousands of faulty products out in the market so they can make more money). Western Digital should stand by their product and at least offer to retrieve the data at no cost to us while the item is still under Warranty. Mine failed too after less than a year and I am both angry and sad because I’ve lost thousands of family pictures and videos that can never be replaced. All they do is direct you to some data recovery companies where you will need to spend 100s of dollars to try to retrieve data that you can never get back if the data retrieval is not successful.
I am so disappointed in Western Digital products because this is the 3rd hard drive that goes to **bleep**. They offered to send it to another location for a deeper diagnosis and repair attempt but that would cost me anywhere between $500 to up to almost $2000. I took it to Geek Squad tech support so they could open the drive to see if they could retrieve my data and I was told that they couldn’t and that the hard drive could not be repaired. Read other posts of people with the same issue and tried everything that was suggested until finally I gave up and paid $100 to get a diagnosis. I spent weeks trying to figure out the problem. I have the same exact drive and I’m sorry to say but I don’t believe anything you try will repair it.
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